Dallas Telford

Assessing Manager

Star Insurance Specialists

Star Insurance Specialists are an Underwriting Agency and act on behalf of Vero Insurance. Our insurance products consist of; prestige and enthusiast vehicles, motorcycles, caravan and motorhomes, and we have a team of 35 employees, including in-house Assessors.

Our offices are located in Auckland, Tauranga and Invercargill.

As Star's Assessing Manager, I appoint and rely on External Assessors’ to assist with physical assessments and reporting. Complete Assessing is Star's preferred Assessing Agency within the Canterbury Region and we have utilised their services for 8+ years.

In all my dealings with Richard and his team, I have always found them reliable, responsive and knowledgeable. The whole team are excellent communicators, both with us directly and with our referred customers, the values and ethics of Complete Assessing are aligned to our customer service and fair claim settlement expectations here at Star.

I have no hesitation recommending Complete Assessing and give them my highest endorsement.

Shannon Brown

Claims Manager - Motor

Protecta Insurance New Zealand Limited

Protecta have utilised Complete Assessing's wealth of knowledge in a motor assessing capacity for many years.

On every claim your efforts have been impressive. You respond quickly and the quality of service is exceptional.

I have especially appreciated the detail in the assessments which have provided all the necessary elements we require to determine if cover is met.

On a number of occasions we have called on your company to assist with a tricky circumstance that has required not only your technical expertise but also astute communication with clients and repairers alike. The success of this was as a result of your exceptional efforts.