26 years experience in the motor assessing industry


Dallas Telford

Assessing Manager
Star Insurance Specialists

Star lnsurance Specialists are an Underwriting Agency and act on behalf of Vero Insurance. Our insurance products consist of; prestige and enthusiast vehicles, motorcycles, caravan and motorhomes, and we have a team of 35 employees, including in-house Assessors.

Our offices are located in Auckland, Tauranga and lnvercargill.

As Star's Assessing Manager, l appoint and rely on External Assessors’ to assist with physical assessments and reporting. Complete Assessing is Star's preferred Assessing Agency within the Canterbury Region and we have utilised their services for 8+ years.

ln all my dealings with Richard and his team, l have always found them reliable, responsive and knowledgeable. The whole team are excellent communicators, both with us directly and with our referred customers, the values and ethics of Complete Assessing are aligned to our customer service and fair claim settlement expectations here at Star.

l have no hesitation recommending Complete Assessing and give them my highest endorsement.

Shannon Brown

Claims Manager - Motor
Protecta lnsurance New Zealand Limited

Protecta have utilised Complete Assessing's wealth of knowledge in a motor assessing capacity for many years.

On every claim your efforts have been impressive. You respond quickly and the quality of service is exceptional.

I have especially appreciated the detail in the assessments which have provided all the necessary elements we require to determine if cover is met.

On a number of occasions we have called on your company to assist with a tricky circumstance that has required not only your technical expertise but also astute communication with clients and repairers alike. The success of this was as a result of your exceptional efforts.

Matthew Stiff

Motor claims Manager - New Zealand
GI Claims

My position at Zurich Insurance is Motor Claims Manager - New Zealand. I have been employed with the business for approximately 12 years.

During my employent with Zurich, we have utilised the services as Complete assessing as a cendor partner for approximately 10 years.

Zurich is an intermediated Commercial Motor Insurer, with various large corporate client's and also smaller SME business. Our motor portfolio consists of all types of motor vehicles, along with trucks, machinery and equipment.

Complete Assessing provide Zurich with assistance, in assessing all types of claims. These consist of digital, physical and total loss claims.

Zurich's calues and business relies on delivery of excellent customer service and highly technical claim capabilities. Throughout, the entire duration of Complete Assessing's vendor partnership, they have delivered upeon all aspects and requirements of the service level agreement.

Zurich also conducts audits and regular reviews of the vendor panel partnerships. However, Complete Assessing has always delivered strong technical motor assesssing capabilities and excellent customer service delivery.

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