26 years experience in the motor assessing industry

Why Complete Assessing

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  • Over 25 years’ industry experience
  • Independent, insurer-focused loss adjusting
  • Strong technical capability across light and heavy assets
  • Nationwide service delivery
  • Modern, fully digital and secure, cloud-based systems
  • Proven ability to manage both individual and high-volume claims
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Our Approach

Accurate Assessment & Cost Validation

We digitally and/or physically assess motor vehicle and machinery damage to determine causation and to provide independent repair cost analysis, including comparison of repairer estimates against assessed values to ensure costs are fair, reasonable, and justified to all parties.

Efficient Turnaround

We operate with a strong focus on timeliness and accuracy, typically delivering assessment completion and reporting within 1-2 working days, depending on the level of information provided. We will manage a claim from any stage of the claim cycle. From post-accident scene recovery and tow yard, to your house, workplace or repairer, wherever the vehicle, we will take care of the process to ensure efficient assessment of damage, timely and accurate cost management.

Clear Stakeholder Communication

We maintain consistent, professional communication with insurers, repairers, and policyholders to ensure alignment throughout the claim lifecycle. With our bespoke claims management software Oasys, all documentation and data storage are safe and confidential.

Heavy Vehicle & Machinery Expertise

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We have extensive experience in the assessment of heavy vehicles and machinery, including:

  • Heavy transport (trucks and trailers)
  • Earth moving and construction equipment
  • Agricultural machinery (tractors, harvesters, loaders, mowers, balers, etc.)

Scope of Involvement

  • Accident scene coordination, towing, recovery and salvage
  • Structural and mechanical damage assessment
  • Repair methodology and cost agreement
  • Multi-repairer coordination
  • Depreciation analysis
  • Specialist input (e.g. metallurgical assessment, fuel contamination testing, mechanical analysis)
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Disaster Response Capability

We have proven experience managing high-volume claim events, including:

  • Earthquake-related losses
  • Storm events – flood and wind damage
  • Hail damage claims
  • Our scalable processes enable efficient handling of surge events while maintaining reporting quality, sound claims management processes and fast assessment times.

Service Commitment

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We are committed to delivering:

  • Prompt, fair and technically robust assessments and reporting
  • Accurate and defensible repair cost evaluation
  • Transparent and proactive communication
  • Consistent service delivery aligned with insurer expectations

Get In TouchContact Us

Want to get in touch ? We’d love to hear it from you.


Find Us
Unit 5/31-33 Tyne Street
Addington
Christchurch
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