Complete Assessing Limited is an independent motor vehicle loss adjusting practice, established in 1994 and operating throughout New Zealand. Based in Christchurch, we provide specialist motor vehicle assessment, valuation, and claims management services to insurers, fleet operators, rental car companies and commercial clients.
Our focus is to deliver prompt, fair, and technically robust assessments, ensuring repair costs are appropriate and aligned with market rates while maintaining transparency across all stakeholders. We manage claims from vehicle recovery through to completion of repairs, or in the event of a total loss through until settlement of the policyholder or third-party, including disposal of the vehicle.
Customers of Complete Assessing include insurance companies, rental fleet operators and individuals seeking expertise in motor vehicle assessment services. We work closely with most repairers and parts suppliers nationwide to get vehicles back on the road or farm as quickly as possible.
Based in Christchurch, New Zealand we provide comprehensive motor loss adjusting and assessing services nationwide across a wide range of asset classes, including:
We digitally and/or physically assess motor vehicle and machinery damage to determine causation and to provide independent repair cost analysis, including comparison of repairer estimates against assessed values to ensure costs are fair, reasonable, and justified to all parties.
We operate with a strong focus on timeliness and accuracy, typically delivering assessment completion and reporting within 1-2 working days, depending on the level of information provided. We will manage a claim from any stage of the claim cycle. From post-accident scene recovery and tow yard, to your house, workplace or repairer, wherever the vehicle, we will take care of the process to ensure efficient assessment of damage, timely and accurate cost management.
We maintain consistent, professional communication with insurers, repairers, and policyholders to ensure alignment throughout the claim lifecycle. With our bespoke claims management software Oasys, all documentation and data storage are safe and confidential.
We are committed to delivering:
We have a wide network of repairers and suppliers that can provide detailed repair and parts estimates, pre-accident market valuations, towing and disposal.
We deliver competent, high-quality assessments detailing precise and transparent repair costs and recommend specific repair methodology.
We have proven disaster management expertise having successfully managed a number of disasters including the Canterbury Earthquakes, regional flooding, hail and wind events for multiple customers.
Our approach to all aspects of our work from assessment, reporting, settlement and closing of claims is professional and timely.
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Marty Lane joined the team as a contract assessor, while Sharon Forrest and Laura Hinton joined the administration and office support team.
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